Call Centre Solutions

Autodialer

Approx Price: Rs 10,000 / Piece 
Minimum Order Quantity: 1 Piece

An auto dialer, autodialer, or autodialler is an electronic device or software that automatically dials telephone numbers. Once the call has been answered, the autodialer either plays a recorded message or connects the call to a live person.

When an autodialer plays a pre-recorded message, it's often called "voice broadcasting", or "robocalling". Some voice broadcasting messages ask the person who answers to press a button on their phone keypad, such as in opinion polls in which recipients are asked to press one digit if they support one side of an issue, or another digit if they support the other side. This type of call is often called "outbound interactive voice response".

When an autodialer connects an answered call to a live agent, it is often called a "predictive dialer" or "power dialer". A predictive dialer uses realtime analysis to determine the optimal time to dial more numbers, whereas a power dialer simply dials a pre-set number of lines when an agent finishes the previous call.

Automatic Call Distributor

With Eazy CRM Solutions you can take your CRM to a new level and build everlasting relationships with your customers as well as prospects. Thus we are offering reliable Web Based CRM Solutions. When deviations from the conventional practices have become the norm of the day, consumers have started to possess...

Call Center Consulting Services

Approx Price: Rs 1,000 / Hour 
Minimum Order Quantity: 1 Hour
Starting up a Business is a tough decision and same is the initiation process. Most of the beginners are not aware of all the processes and measures that need to be taken care of. We offer our consultation to the such start-up Call Centres. We assist in setting up all types of call centre from start to end with all documents approvals to the setup 

Call Center Setup Services

Approx Price: Rs 2,000 / Unit 

Any entrepreneur getting into the call center business today should be aware that he is entering a commodity-like business. Anyone claiming that they will offer innovation with niche practices is clearly not in the loop of the industry. One should accept the fact that this is not an innovative business. Given this how does one go ahead and make it a good proposition of investing in this pretty capital-intensive foray. After having finalized that you would want to get into the call center business, it is imperative that you have the required infrastructure in place, the core team to propel the business and around ten call agents fully trained and capable of taking up a pilot project.

 

One has to make a mark in the call center business, the focus should be based on high-end quality and experience people at the helm to drive this extremely intense business. Accent neutralization and training in various situations should be absolute and the message should be pretty much clear on how a call should be handled. The business is in real time and there is no getting back after a call is messed up. Next to this is to register under STPI so as to get the benefit of duty free imports for all the required hardware. In addition to this the important requirements are carpet area, equipment, communication and manpower. The carpet area depends on the number of seats. It can range from 55-155 sq feet per agent, depending on the services rendered by the center. Based on this, and the space planned for facilities, amenities and support areas, you can estimate the total carpet area. Communication/connectivity depends on the volume of traffic and services rendered from the center. A 200-seat call center will usually invest in a 2 Mbps international private leased circuit for inbound services, comprising two half circuits-one in India and the other in the US or UK through an international carrier.

 

Manpower deployed in a center falls under two broad categories-operations or agents and support or management. The ratio between the two varies depending on different parameters based on organization, services deployed and client requirements. Technology needs: In terms of technical resources, a voice witch/EPABX, multiplexers (for data and voice transport), modems, routers and RISC/ CISC servers, headsets, desktops, E1/T1 circuits for the connectivity, IVR, CTI and ACD (Automatic Call Distributor) are needed. Detailing further on the kind of investment, One would be surely looking at around $10,000 per agent for setting up the center which includes all the trappings. The cost of maintenance of a seat will be in the range of $4000-$5000 per year. Usually most of the operators costs will be two-thirds of their billings.

 

As highlighted, one should deliver consistent value and should not be a generalist but should have precise vertical focus. In terms of getting a client signed on, the essential is to have a core team who has gone through the learning process in a call center and the essential team of HR, Finance, Trainers, and Operations in place. If the business is managed efficiently, the entrepreneur can look at breaking even in around two and half years. One more crucial aspect that one should accept and work it in the business plan is that the attrition levels in this industry north of 35 per cent. One should have a proper recruitment plan in place for such attrition levels and should not try to swim against this tide.

Call Centre Headsets

A headset combines a headphone with a microphone. Headsets are made with either a single-earpiece (mono) or a double-earpiece (mono to both ears or stereo). Headsets provide the equivalent functionality of a telephone handset but with hands-free operation.[1] They have many uses including in call centers and other telephone-intensive jobs and for anybody wishing to have both hands free during a telephone conversation.

Call Centre Software

call center programs to find the best solution for your business.

Inbound Call Center Services

Inbound Call Center Services primarily focuses on maximizing business and profits for our customers. Our Inbound Contact Center Services are based on superior product and industry knowledge gained over the years of experience that we possess in the offshore call center services industry. Our experience in inbound call handling enables us to meet the requirements of our call center customers.

From experience in providing inbound call center outsourcing services to customers in varied industries,Outsource inbound call center solutions  and benefit from strategic contact center services that help you attain your business objectives and stay ahead of competition.

Why outsource Inbound call center services...
  • Expert Call Center Professionals: We have qualified call center professionals who have extensive and relevant expertise in inbound call handling, answering service calls & ensuring customer satisfaction.

  • Competent training programs: We provide efficient and relevant training programs to give our inbound call center employees a cutting edge, both in terms of linguistic ability to handle calls and process knowledge.

  • Transparency: Our inbound call center infrastructure and company policies offer complete transparency in operations.

As your inbound call center outsourcing partner and benefit from enhanced customer services that can change the course of your business.

If you are looking for quality and cost-effective lead generation services, Email support services, Web development, management and selling services, or any other outbound call center outsourcing service, then you have found the right outbound services partner.


Interactive Voice Response Systems

Approx Price: Rs 1 Lakh / Number 
Minimum Order Quantity: 1 Number
Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad. In telecommunications, IVR allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which they can service their own inquiries by following the IVR dialogue. IVR systems can respond with prerecorded or dynamically generated audio to further direct users on how to proceed. IVR applications can be used to control almost any function where the interface can be broken down into a series of simple interactions. IVR systems deployed in the network are sized to handle large call volumes. IVR technology is also being introduced into automobile systems for hands-free operation. Current deployment in automobiles revolves around satellite navigation, audio and mobile phone systems. It is common in industries that have recently entered the telecommunications industry to refer to an automated attendant as an IVR. The terms, however, are distinct and mean different things to traditional telecommunications professionals, whereas emerging telephony and VoIP professionals often use the term IVR as a catch-all to signify any kind of telephony menu, even a basic automated attendant.

Outbound Call Center Services

Customized, attentive customer acquisitions using outbound telemarketing

Effective lead qualification using outbound telemarketing

Making and ensuring appointments using outbound telemarketing

Quality list management for your outbound telemarketing campaigns

Caring for customers by using outbound telemarketing services

A consultative approach for your outbound telemarketing campaigns

B2B lead generation, appointment setting and lead qualification.

Outbound business to business sales prospecting.

Outbound Services:

Telemarketing services

Collections

Surveys & Data Verification

Lead Generation

Appointment Scheduling

Market Research

Predictive Dialer

A dialer is an electronic device that is connected to a telephone line to monitor the dialed numbers and alter them to seamlessly provide services that otherwise require lengthy access codes to be dialed. A dialer automatically inserts and modifies the numbers depending on the time of day, country or area code dialed, allowing the user to subscribe to the service providers who offer the best rates. For example, a dialer could be programmed to use one service provider for international calls and another for cellular calls. This process is known as prefix insertion or least cost routing. A line powered dialer does not need any external power but instead takes the power it needs from the telephone line.

Another type of dialer is a computer program which creates a connection to the Internet or another computer network over the analog telephone or Integrated Services Digital Network (ISDN) network. Many operating systems already contain such a program for connections through the Point-to-Point Protocol (PPP).

Many internet service providers offer installation CDs to simplify the process of setting up a proper Internet connection. They either create an entry in the OS's dialer or install a separate dialer (as the AOL software does).

In recent years, the term "dialer" often refers specifically to dialers that connect without the user's full knowledge as to cost, with the creator of the dialer intending to commit fraud.

Voice Logger

Approx Price: Rs 10,000 / No 
Minimum Order Quantity: 1 No
Voice logging is the practice of regularly recording telephone conversations. Business sectors which often do voice logging include public safety (e.g. 9-1-1 and emergency response systems), customer service call centers (conversations are recorded for quality assurance purposes), and finance (e.g. telephone-initiated stock trades are recorded for compliance purposes). Although voice logging is usually performed on conventional telephone lines, it is also frequently used for recording open microphones (e.g. on a stock trading floor) and for broadcast radio.
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